Privacy Policy
How Aritsoft handles personal information
This policy explains what we collect, why we use it, how long we keep it, who receives it and how people can exercise privacy rights
Aritsoft is a simulated AI provider website. Before publication, this privacy policy should be reviewed and adapted to the real company entity, services, locations, vendors and legal obligations
Controller and contact details
Aritsoft is the controller for personal information collected through this website and direct commercial interactions. Contact us at privacy@aritsoft.com or Aritsoft Privacy Office, 100 AI Avenue, Madrid, Spain
Personal information we collect
- Contact details such as name, work email, company, job title and phone number when provided
- Commercial information such as service interest, inquiry content, meeting notes and customer relationship history
- Usage information such as pages visited, referral source, device type, browser, approximate location and interaction events
- Support information such as chatbot questions, help desk tickets, troubleshooting context and feedback when a customer uses Aritsoft support services
- Account and billing information if a customer purchases paid products or managed services
Sources of personal information
We collect information directly from visitors, customers and prospects, automatically through website technologies, from business partners when they introduce a company to us and from publicly available business sources such as company websites and professional profiles
Purposes and legal bases
| Purpose | Examples | Legal basis |
|---|---|---|
| Respond to inquiries | Contact requests, demo requests, project scoping | Legitimate interests or steps before entering a contract |
| Deliver services | Training programs, consulting, chatbot implementation, usage monitoring | Contract performance |
| Improve the website and services | Analytics, quality review, product improvement | Legitimate interests or consent where required |
| Marketing communications | Event invitations, newsletters, service updates | Consent or legitimate interests where permitted |
| Security and compliance | Fraud prevention, access control, audit logs, legal requests | Legal obligation and legitimate interests |
Sharing and recipients
We may share personal information with service providers that host the website, manage email, support analytics, process payments, schedule meetings, provide CRM systems or help deliver customer services. We may also share information with professional advisers, authorities when legally required, and a successor organization during a merger, acquisition or restructuring. We do not sell personal information for money
International transfers
Where information is transferred outside the country where it was collected, Aritsoft uses appropriate safeguards such as adequacy decisions, standard contractual clauses, data processing agreements and vendor security reviews where applicable
Retention
We keep personal information only as long as needed for the purposes described in this policy, including service delivery, customer relationship management, legal compliance, dispute resolution and security. Contact inquiries are normally retained for up to 24 months unless a business relationship begins. Customer records are retained for the contract term and a reasonable period afterward for legal and operational needs
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy of your data, withdraw consent and lodge a complaint with a data protection authority. California residents may also have rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information and not be discriminated against for exercising rights
How to exercise rights
Email privacy@aritsoft.com with your request. We may ask for information needed to verify your identity and process the request. Authorized agents may submit requests where permitted by law. We aim to respond within applicable legal timelines
Cookies and similar technologies
We use essential cookies for site operation and may use analytics or marketing cookies with consent where required. See the Cookie Notice for more detail
Automated decision-making
This website does not make decisions that produce legal or similarly significant effects using solely automated processing. Some Aritsoft products may assist customers with analytics or routing, but customers remain responsible for their own operational decisions
Security
We use administrative, technical and organizational measures designed to protect personal information, including access controls, encryption in transit where appropriate, vendor review and staff training
Children
Aritsoft services are intended for business users and are not directed to children. We do not knowingly collect personal information from children
Changes to this policy
We may update this policy to reflect changes in our services, technology or legal obligations. The updated version will show a new effective date